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This section introduces the built-in Q&A space available on the Coursebox Branded Training Platform (Business & Enterprise). It’s designed to support knowledge sharing, peer support, and expert input by giving community members a central place to ask questions, contribute answers, and collaborate around topics. You’ll learn how questions are created, tagged, assigned, and answered to keep discussions organised, searchable, and responsive across your learning community.

The questions section is an in-built discussion forum of Coursebox Branded Training Platform (Premium) where community members can ask and answer questions.

Create Questions

Click on the + button or ‘+ ask’ menu item from the left-hand side navigation bar inorder to create a new question.

Enter a new question and click on save to publish the question for other team members to answer.

Tag a Question with a Topic Hashtag

You can also tag a question by using a hashtag. For example: Which is the best Branded Training Platform platform in Australia? #Branded Training Platform.

Tags are the best way to group questions into different categories. It will allow users to quickly search for the questions related to that tag only.

Tag a User to a Question

In addition to topics, you can also tag a user to a question. This is a great way to ask questions to experts or other team members.

While typing a question, simply enter ‘@’ to view the list of members. From the dropdown menu, choose the members whom you want to tag.

When users is tagged in a question, they will receive an email notification from Coursebox Branded Training Platform (Premium). 

Answer a Question

From the Question section, click on any question that you want to answer.

In the question page, you can enter your answers in text format or upload an image or a file and click on Send to publish your answer. You can also view all the previous answers submitted by other members. You can like and comment on other’s answers.

Assign Questions

By default, questions are assigned to the Super Admin.

In addition, the creator of a Question may assign one of more users to Answer their question:

• Click Assignees

Type @name to assign the question to another user.