Manage All Learners and set their status

In the community section, the Super Admin can send bulk invitations to learners. 

Click on the upload icon  and upload the files in .CSV format. You can create .CSV format using Excel of Google Sheet. 

Managing Users Status

By default, when a user is invited to Coursebox Branded Training Platform (Premium), they are automatically set as General Users. This is known as User Status on Coursebox Branded Training Platform (Premium). 

Status change by User

Users are able to submit a change of status request to the Super admin:

• Click profile   

• Click the pen beside profile name 

• In the profile settings, go to the ‘status’ section and choose the status from the dropdown menu.

You have 4 different status to choose from:

1. General 

2. Learner

3. Approved Expert

4. Manager

For VIP and Approved Expert, changes in the status will trigger a request to Super Admin who can then approve or deny the change request.

Status change by Admin

Super Admin can also directly change the status of a user from their account.

Goto community section and click on the user’s profile whose status you want to change.

Click on the pen icon to edit the status. 

Delete or Add the status you would want to assign to the user and click on Save.

Managing unconfirmed users

Unconfirmed users are the users who have not confirmed their email address yet.

In the community section, you can click on hourglass icon  to view all the unconfirmed users.

In order to resend invitation to unconfirmed users, you can click on send icon  to automatically resend the invitation in bulk to all the unconfirmed users.

TIP: you can override the need for an unconfirmed user to confirm their account: click 'confirm email'

Take a look at the following articles in this section for more details:

• Navigate Community Tools
• Approve Experts
• Manage booking time

Check out our Coursebox Demonstration Video Library for Tutorials.