How do I create a support ticket in Coursebox?

You can create a support ticket through the Coursebox Help Portal. Follow the steps below to submit your request.

Step-by-Step: Submitting a Support Ticket

1. Go to the Coursebox support home page:
   ? https://courseboxptyltd.freshdesk.com/support/home

2. Click Submit a ticket on the main page.

3. Complete the ticket form:

   • Requester: Enter your email address
     (e.g. hello@kerstinbachler.me)

   • Subject: Add a short, clear title
     (e.g. “AI course creation stuck at 28%”)

   • Type: Select Question or Incident

   • Priority: Choose how urgent the issue is

   • Product: Select Coursebox Pty Ltd

   • Description: Clearly explain the issue. Include:

     • Your subscription plan (e.g. Creator-LMS-EUR-Monthly)

     • Confirmation that AI credits are not fully used

     • Details of the issue (e.g. courses consistently getting stuck at 28% during AI generation)

4. (Optional but recommended) Attach screenshots showing:

   • The screen where the course is stuck at 28%

   • Your My Credits page

5. Complete the reCAPTCHA and click Submit.

You can search the Coursebox User Manual for related help articles and troubleshooting tips.