AI Governance & Ethics Policy

Introduction

Coursebox.ai is committed to leveraging artificial intelligence (AI) responsibly, ensuring fairness, transparency, and accountability in all AI-driven functionalities. This AI Governance & Ethics Policy outlines our principles, processes, and commitments to ensure that our AI systems operate ethically and align with user expectations, regulatory requirements, and societal values.

1. Ethical Principles

1.1 Fairness

We ensure that AI-generated content, decisions, and recommendations are free from bias and inclusive of diverse perspectives. Our processes aim to:

• Identify and mitigate potential biases in AI models and datasets.

• Validate content for cultural, societal, and demographic fairness.

1.2 Transparency

We are committed to providing clarity about our AI systems. This includes:

• Informing users when AI is used to generate content, make decisions, or automate processes.

• Explaining how AI-driven outcomes are generated, where applicable.

1.3 Accountability

We hold ourselves accountable for the outputs of our AI systems by:

• Enabling human oversight for all critical AI outputs, such as course content and assessment grading.

• Providing clear channels for feedback and issue resolution.

2. AI Design and Development

2.1 Use of Pre-Trained Models

Coursebox.ai leverages industry-standard pre-trained models, such as Azure OpenAI and OpenAI (Davinci). These models are selected for their adherence to ethical AI guidelines and their reliability.

2.2 Customisation and Fine-Tuning

When fine-tuning AI models for client-specific requirements:

• We validate datasets to ensure they are representative, inclusive, and free from harmful biases.

• All fine-tuning is conducted securely, ensuring client data privacy.

3. Data Privacy and Security

3.1 Data Protection

We comply with global data protection regulations, including GDPR and Australian Privacy Principles, by:

• Encrypting all data at rest and in transit.

• Restricting access to authorised personnel only.

3.2 Data Usage

Client data is not used to retrain AI models unless explicitly authorised by the client. Any such usage is governed by strict contractual agreements.

4. Risk Management

4.1 Bias Mitigation

To ensure fairness, we:

• Conduct regular reviews of AI-generated outputs to identify and address biases.

• Continuously improve prompt engineering to align with ethical standards.

4.2 Monitoring and Audits

• Real-time monitoring tools track AI performance and detect anomalies.

• Regular audits ensure compliance with ethical and regulatory requirements.

4.3 Handling Model Drift

When model drift is detected, we:

• Recalibrate or fine-tune models as needed.

• Provide human oversight for affected outputs during remediation.

5. User Empowerment

5.1 Customisation

Users have the ability to:

• Review and modify AI-generated content before publication.

• Customise prompts and outputs to align with organisational goals.

5.2 Feedback Mechanisms

We maintain open channels for users to:

• Report concerns about AI outputs.

• Provide feedback to improve system performance and fairness.

6. Governance Structure

6.1 Oversight Committee

An internal AI Ethics and Governance Committee is responsible for:

• Reviewing AI operations and outputs for ethical compliance.

• Updating policies and practices in response to technological advancements and user feedback.

6.2 Review Process

• Policies are reviewed annually or as needed to align with new regulations and ethical standards.

• Updates are communicated transparently to stakeholders.

7. Continuous Improvement

Coursebox.ai is committed to:

• Staying informed of advancements in AI ethics and governance.

• Incorporating best practices and emerging standards into our AI systems.

• Engaging with users and experts to refine our policies and practices.

8. Policy Updates

This AI Governance & Ethics Policy is a living document. Updates will be made as necessary to reflect evolving technologies, regulations, and stakeholder expectations.

Conclusion

Coursebox.ai strives to build trust and confidence in our AI-driven solutions by upholding the highest ethical standards. This policy is a testament to our commitment to responsible AI development and deployment. For questions or further information, please contact us at support@coursebox.ai.